What is AutoLoad?

  • AutoLoad is a service for modern and easy cashless payment.
  • If the balance on your student or mensa card is used up or the balance falls below your predetermined threshold balance, you can top up automatically at our checkouts.
  • To do this, you set up a direct debit mandate (SEPA) for Studentenwerk Leipzig.
  • You determine the minimum amount that will be loaded onto your card.

Why AutoLoad?

  • No more waiting in line at the loading terminals.
  • Quick and cashless topping up at our checkouts.
  • Comfortable control on the card service portal includes the following functions:
  • Viewing your bank details
  • Viewing all transactions that have been made
  • Changing your loading amount as well as your threshold balance (up to 50.00 EUR per loading transaction and day)
  • Blocking your card or cancelling AutoLoad is possible at any time

Where and how can I register for AutoLoad?

  • To use AutoLoad, you are required to register once.
  • Your register in our Studierenden Service Center (SSZ).
  • Eligible for registration are all students and employees of the universities and academies that are covered by Studentenwerk Leipzig.
  • To register, you have to bring your student or mensa card, your debit card to verify your bank details and your ID card.*
  • Together with your printed registration confirmation, you will receive your initial password to the AutoLoad service portal on the Studentenwerk website.

You can change your password on the service portal. If you lose your initial password, it is possible to reprint it in our Student Service Center (SSZ)

*At the moment, registering for AutoLoad is only possible for cardholders of cards that belong to a German bank.

Card Service Portal

How-to video

Questions and Answers

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The loading amount is the amount of money that will be loaded onto your student or mensa card at our checkouts. As soon as your current amount falls below threshold balance and you agree to top up your card, the loading amount (standard: 10 EUR) will be added. After registering, you can change your loading amount at any time online.

  • Minimum loading amount: 5.00 EUR
  • Maximum loading amount: 50.00 EUR

Pleas note: Changing your loading amount from the standard loading amount on the card service portal comes into effect 7 days after the first drawn direct debit at the earliest (!).

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The threshold balance is the limit that triggers an AutoLoad request at our checkouts. You are asked if you want to top up and have to agree to it if you want to. The standard threshold balance is 2.00 EUR. After registering, you can change the threshold balance on the service portal at any time.

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Topping up your card does only work if you buy something at the checkouts in our student restaurants and cafeterias. The processes “buying transaction” and “topping up” are linked within our point-of-sale system and cannot be separated.

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To prevent fraud, topping up via AutoLoad is only possible once per day.

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If, after loading money onto your card via AutoLoad, Studentenwerk Leipzig receives a return debit note due to an uncovered bank account, your mensa card will be blocked. Loading money onto your card from an uncovered bank account causes fees for Studentenwerk Leipzig.

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Outstanding payments can be paid at SSZ. The card will then be unblocked and is usuable for AutoLoad again. It is possible to block the card in case of repeated problems.

An outstanding payment results from the following: If your card is topped up via AutoLoad, the respective amount of money will be drawn from your bank account after three to five work days through direct debit. It may occur that your bank blocks the transfer which causes fees for the return debit note by your bank and the bank Studentenwerk Leipzig has. Consequently, the outstanding payment breaks down to the amount you wanted to top up and the fees.

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It goes without saying that Studentenwerk Leipzig does not save any information like your name, date of birth or adress on your student or mensa card. Drawing conclusions regarding your person or financial conditions is not possible through occupation of your card by a third party.

Connected to your card is your direct debite mandate (SEPA) including bank details and adress, which is needed for loading cash onto your card. Studentenwerk Leipzig does not save any further information electronically. The direct debite mandate (SEPA), including the respective information, is saved according to statutory provisions for a period of at least 14 months calculated from the filing of the last drawn debite note.

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In case of loss of the student or mensa card, the card holder is required on their own responsibility to block the card as quickly as possible online on the service portal or at the respective issuing office in order to prevent misuse. Studentenwerk Leipzig does not assume any liability.

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The issuing office, the place where the card can be blocked, will ask for the card number. With this card number, it is possible to have the remaining balance payed out or transferred to a new card. These procedures can be requested at desk 5 (SSZ) or via e-mail to kartenservice {{ätt}} studentenwerk-leipzig {{punkt}} de.

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Before returning a card, the SEPA direct debit mandate must be deactivated on the card service portal.

Data protection

Information about your data protection rights according to Art. 13 General Data Protection Regulation can be found in the following document: informationspflicht_autoload.pdf (german version)