Psychosocial Counselling via E-mail and Telephone

Due to the current situation, we prefer the option of telephone or video-based counselling. However, if there is an urgent need, personal consultations are still possible at both counselling locations under strict hygiene regulations. When making your appointment request, please indicate which type of consultation you prefer (in person or by telephone or video).

If you have any symptoms of illness or feel unwell, please refrain from visiting in person. In such cases, please use the contactless options of telephone counselling or make a new appointment.

Our open consultation service (20 minutes of consultation without previous appointment) are curretly still conducted via telephone. To make use of this service please call us during the following telephone consultation hours:

  •     Tuesdays 1.30 to 2.30 p.m.
    • +49 176 19 65 96 71 (Ms. Bach)
    • +49 341 97 18 833 (Ms. Rudolf, Ms. Schuhmann)
  •     Thursdays 9.00 to 11.00 a.m.
    • +49 176 19 65 96 68 (Ms. Eichhorn)
    • +49 341 97 18 848 (Ms. Rahmlow; open counselling and special offer for HMT students)

The Writing Lab will for the time being keep on taking place online. You will find more information further down on this page.

The psychosocial counselling service by the Studentenwerk is realized in collaboration with the Faculty of Medicine of the Leipzig University, represented by the head of the Clinic and Policlinic for Psychosomatic Medicine and Psychotherapy of the Leipzig University Hospital. This ensures high counselling standards as well as the integration of the latest therapeutic developments.

At the bottom of this page, you will find the answers to frequently asked questions (FAQs).

Where We Help

Studying itself as well as student life may involve great demands and challenges. It is therefore not abnormal that one has difficulties studying, personal conflicts, or is mentally stressed.

Whether you...

  • Doubt that you chose the right field of study
  • Are afraid of examination
  • Have stress or self-doubt
  • Tend to postpone things
  • Have problems finishing your studies
  • Fight with your partner
  • Have difficulties finding friends
  • Suffer from depressive moods
  • Have fears/inhibitions
  • Experienced violence or sexual assault
  • Experienced discrimination
  • Have problems with alcohol or drugs
  • Have problems because of mental disorders

...or are stressed by other issues, you can contact us at any time and will be given professional advice and individual support in solving your personal problems!

Useful tips for organizing everyday life in times of Coronavirus

Where to find us

The open office hours and individual counsellings take place at the following locations:

  • Center for Social Service (CSS) – Gutenbergplatz 4, 04103 Leipzig
  • Klinik und Poliklinik für Psychosomatische Medizin und Psychotherapie – Semmelweisstr. 10, 04103 Leipzig (opposite the Russian Orthodox Church)

Who We Are

The team of the counselling office includes psychologists who are licensed psychological psychotherapists or advanced in postgraduate training to become psychological psychotherapists.

Counselling in the Center for Social Services (CSS)

Mitarbeiterfoto Bach Studentenwerk Leipzig

Dipl.-Psych. Christiane Bach

Counsellor (Counselling in English possible)
Psychological psychotherapist

Contact for international students

Stefan Koßmann

Dipl.-Psych. S. Glock

Counsellor (Counselling in English possible)
Psychotherapist in Training
Mitarbeiterfoto Eichhorn Studentenwerk Leipzig

Dr. rer. med. Svenja Eichhorn, Dipl.-Psych.

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training (BT)

M. Sc. Psych. Lena Seitzer

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training (BT)
Mitarbeiterfoto Afflerbach Studentenwerk Leipzig

Ms. Sc. Psych. Isabel Afflerbach

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training

Klinik und Poliklinik für Psychosomatische Medizin und Psychotherapie

Mitarbeiterfoto P.P. Kilian Studentenwerk Leipzig

M. Sc. Psych. P. P. Kilian

Director of Psychosocial Counselling
In Advanced Postgraduate Training
Mitarbeiterfoto Hagemann Studentenwerk Leipzig

M. Sc. Psych. Clemens Hagemann

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training
Mitarbeiterfoto Rudolf Studentenwerk Leipzig

M.Sc. Psych. Kristin Rudolf

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training
Mitarbeiterfoto Schuhmann Studentenwerk Leipzig

M.Sc. Psych Nora Schuhmann

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training (BT)

Counselling for Students of the University of Music and Theatre Leipzig

Mitarbeiterfoto Rahmlow Studentenwerk Leipzig

Dipl. Psych. Wiebke Rahmlow

Counsellor (Counselling in English possible)
In Advanced Postgraduate Training
psb-hmt {{ätt}} studentenwerk-leipzig {{punkt}} de

Counsellor for HMT Students

Our Services at a Glance

Individual Counselling

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The open office hours, for which you do not need an appointment, are held at both locations and take about 20 minutes. If you do not want to or cannot wait for an appointment, come by during the office hours, take a seat in the waiting area and we will approach you.

Tuesday 1.30-2.30 p.m.
Thursday 9.00-11.00 a.m.

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You need to schedule an appointment for individual counselling. Such a counseling session usually takes about 50 minutes. Appointments are scheduled by phone (0341-9718848) via the front desk of the Psychosomatic Outpatient Clinic during the following hours:

Monday and Tuesday 8.00 a.m. - 4.30 p.m.
Wednesday and Thursday 8.00 a.m. - 1.00 p.m.
Friday 8.00 a.m. - 12.00 p.m.

Please note that you cannot always reach us by phone because of operational needs. You can contact us by sending an e-mail to studierendenberatung {{ätt}} studentenwerk-leipzig {{punkt}} de as well.

In acute emergencies, you can always find a list of different counselling services on the website of the City of Leipzig (German only).

Group Offers

You can make use of our group offers to supplement individual counselling. They provide professional advice, psychological support, information, and helpful exchange of experiences with other students.

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Often you can not seem to get done with the preparation of seminars or with writing a term paper or thesis?

We offer a (virtual) room for this purpose, that takes place every Friday from 10.30 a.m. to 12.30 p.m.. You can address your tasks together with others in the same situation. Firstly, you can reflect on your individual work behaviour and possible difficulties with a consultant and define the next work steps based on the current status of your project. Then you have 45 minutes for starting your work, which will be briefly evaluated. Finally, you have the possibility to plan the work process for the upcoming the coming week.

Contents and goals:

  • Reflecting on your own work behaviour
  • Identifying difficulties and finding suitable strategies for overcoming them
  • Finding a start into the work process and use our long-term support if needed
  • Planning your time and defining your tasks (on a weekly basis)
  • Mutual assistance

If you are interested in participating please send an e-mail to orga-psb {{ätt}} studentenwerk-leipzig {{punkt}} de.

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Our workshops are special offers in which groups are formed for a predetermined period of time.

The following online workshops are offered on a regular basis or on demand:

  • Stopping the ride on the emotional rollercoaster - workshop on dealing with mood swings
  • Appearing confident in exams
  • Homestudying without postponing
  • Inner peace & resilience even in hard times
  • Studying at home with children

If you are interested, please contact studierendenberatung {{ätt}} studentenwerk-leipzig {{punkt}} de for further information.

Workshop details and dates

Offer for HMT Students

There is a special offer for students of HMT (Hochschule für Musik und Theater "Felix Mendelssohn Bartholdy" Leipzig) by our Psychosocial Counselling department. We offer (open and appointed) individual and group counselling on different topics like e.g. anxiety before shows, coping with stress and dealing positively with stage fright.

Frequently Asked Questions

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To make use of the counseling service, you need to make an appointment by phone or by e-mail. Such a counseling session usually takes about 50 minutes. To make an appointment by phone, call 0341-9718848 during the following hours:

Monday and Tuesday 8.00 a.m. - 4.30 p.m.
Wednesday and Thursday 8.00 a.m. - 1.00 p.m.
Friday 8.00 a.m. - 12.00 p.m.

As the registration by phone is done at the front desk of the Psychosomatic Outpatient Clinic, it may happen that the assistant is talking on the phone when you call. Try again later or write an e-mail to studierendenberatung {{ätt}} studentenwerk-leipzig {{punkt}} de . We kindly ask you to give us potential time periods for when you could be here when asking for an appointment via e-mail.

Please note that there may be waiting times of up to four weeks at certain times due to high demand. However, this is usually not the case and we try to give you an appointment for a first consultation as soon as possible.

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In general, you can say that psychosocial counselling deals with issues concerning the handling of stress and difficult situations in studies and everyday life, while social counselling deals with issues of financing options, studying with children, studying with chronic diseases etc.

Many issues are in general relevant to social counselling and psychosocial counselling. The question, for instance, whether a leave of absence is reasonable due to a disease or great stress, does not only involve the aspect of how to benefit from that time to feel better and be able to study again (psychosocial counselling), but often also the problem of how to finance this period (social counselling). That is why psychosocial counselling and social counselling collaborate closely in many aspects – provided the respective student gives his or her consent.

If you are not sure which of the two counselling services to contact (first), you can describe your problem and ask for our evaluation in an studierendenberatung {{ätt}} studentenwerk-leipzig {{punkt}} de (e-mail).

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The open office hours usually take place two days a week at both locations (Center for Social Services, Gutenbergplatz 4, and Center for Mental Health, Semmelweisstraße 10). As the name implies, you do not need an appointment beforehand. Simply come by during the office hours, take a seat in the waiting area and one of the counsellors will approach you.

In contrast to individual counselling by appointment, such an open counselling meeting takes only up to 20 minutes. During that time, we want to find out what your problem is and which of our offers may be appropriate for you (e.g. group or individual counselling).

Open counselling is thus intended to establish the initial contact to the counselling office, meet the consultant and to discuss the further proceeding. You can visit the open office hours on the following days:

Tuesday 1.30-2.30 p.m.
Thursday 9.00-11.00 a.m.

Changes of location or time of the open office hours will be published on this website.

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To be allowed to use the counselling service, you need to be a student of one of the following universities in Leipzig:

  • Leipzig University
  • Leipzig University of Applied Sciences (HTWK)
  • University of Music and Theater “Felix Mendelssohn Bartholdy” Leipzig
  • Academy of Visual Arts (HGB)
  • Leipzig Graduate Schools of Management (HHL)
  • University of Applied Sciences for Telecommunication
  • University of Cooperative Education Saxony
  • International University of Cooperative Education Leipzig (IBA)

If you are enrolled at one of these universities, you can make an appointment or come by during our open office hours. Do not forget your student card. Usually, up to ten individual counselling sessions are possible.

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The counselling service is not about your problem being "bad enough" to be allowed to receive counselling. If you consider counselling helpful, that is reason enough to make an appointment for counselling or to visit the open office hours. It makes usually more sense to seek help in time and prevent greater stress than to wait until you feel very bad about everything.

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Your visit at the counselling office and, of course, the content of the counselling sessions are subject to medical confidentiality. That means neither other Studentenwerk employees nor the universities nor other authorities (like e.g. health insurances) will know about your visit. Only in special cases, when the student explicitly requests that information is passed on to other authorities, such information may be disclosed to the respective authority – but only after the written release of our counsellors from the duty of confidentiality by the student.

We make notes for internal use during the sessions, which we treat according to the data protection regulations. They serve to prepare further meetings and as the basis for a certificate requested by the student for another authority.

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You certainly can bring another person to the counselling session – e.g. if it is too hard for you to seek help on your own or if the other person is involved in the problem. Usually – and if that is okay for you – we will ask that you come to the office alone at first and then send for the other person later.

The counselling process sometimes reveals that it is required or reasonable to involve another person in counselling. In that case, too, you could bring another person to the scheduled appointment. We will discuss this in detail with you beforehand to prepare clearly what the concern of this meeting is.

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We have created a video guide on this topic, which you can find on YouTube (German only).

Of course, you are also welcome to arrange a personal consultation with us in order to discuss which treatment option seems most suitable for you.

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Crisis means the absolutely acute case, where you see no way out. If you are thinking about suicide, you should go to the next clinic or make use of another service (e.g. talking to the community mental health services). May be it helps if you call someone to accompany you.

A list of different offers, the emergency services of the clinics and emergency telephone numbers can be found on the website of the City of Leipzig.

Likewise, you can always call the arescue coordination centre (Tel. 112) or the police (Tel. 110) in case of emergency.

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It is of course possible to consult us in this regard. We would discuss your personal goals and look for appropriate solutions.

The City of Leipzig has furthermore compiled a guideline listing various support services for people with alcohol and drug issues. You can download this "addiction assistance guideline" in the download section of the homepage of the City of Leipzig.

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In this regard, you can either consult us or, if you are a student of Leipzig University, the Student Advisory Service Office (Studienberatung) of Leipzig University (SSZ Goethestraße 6). The Career Service of Leipzig University (Burgstraße 21, 1st floor) may provide you with information as well.

At the psychosocial student counselling office, we will consider together, what your interests are and how you imagine your future. Thus, we can of course develop the basis for you to arrive at a decision. We are unfortunately not able to provide you with specific details concerning the available fields of study.

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The psychosocial counselling department offers public and private groups on various subjects. For further information on these groups, please read on the top of this page.

To participate in the private groups, it is required for you to attend an individual counselling session with one of our consultants beforehand. When you chose a group, you want to attend or are interested in our group offers, just schedule an appointment for counselling. Then we can provide you with further information and find out together, which group is appropriate for you.

You can attend the Writing Lab spontaneously and without prior notice. You will find more detailed information on the individual dates at the top of this page.

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Yes. We offer counselling services in German and in English. International students can attend up to ten counselling sessions as well. We also offer a workshop in English (see 'group offers' at the top of this page).

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You can make appointments for counselling in different ways. Refer to the first question above (“How can I get an appointment for counselling?”) for the detailed procedure. If you cannot attend an appointment, you can cancel the appointment by phone or, even better, via studienberatung {{ätt}} studentenwerk-leipzig {{punkt}} de (e-mail). We read our e-mails regularly, so that your cancellation reaches the consultant directly. If you want to make another appointment, mention this in your e-mail. We will suggest a new appointment.

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Of course, we give advice in that case too. Either you make an appointment or you visit the open office hours. Then we can consider together, how you can handle the situation best and maybe also, how to help the person concerned or if it is better to do nothing.

Either it may be helpful sometimes to bring the person concerned directly or we agree or discuss a joint appointment (see the question “Can I bring my boyfriend/girlfriend, brother/sister/parents/flat mate to the counselling session?”).

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In the counselling sessions, we try to assess the need for support right from the beginning. As the case may be, we make use of the counselling sessions by means of different key aspects, depending on whether brief counselling of a few sessions appears sufficient or it seems that long-term support by an outpatient psychotherapist is required. We may use the counselling sessions to help you finding a therapist or try to reach a short-term solution of your problem in order to bridge the time until you start an external therapy.

This proceeding usually provides us with a sufficient number of counselling sessions to approach your difficulties or to ensure the transition into a further treatment program.

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You can get initial advice from us, which clinics and which offers may be appropriate for you. In general, you have to wait until you are admitted to a clinic. That waiting time depends on various factors. When you suffer a crisis, you can get treatment directly at any time; see here for a list of the services offered by the City including the crisis call centers (see question “Where can I go in a crisis?”).

Other Services

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The Student Service Center of the university offers low-threshold, promptly usable psychological counseling services at no charge three times a week. You need to make an appointment. For more information, please refer to this page.

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In addition to Studentenwerk, the student organizations (StudentInnenRäte) of Leipzig University, HTWK Leipzig and HTM provide counselling services for students in problematic situations as well. Further they provide help and assistance in organizing and handling everyday student life.

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Students participating in the teacher training programme can make use of the psychological counseling office at the Zentrum für Lehrerbildung und Schulforschung of Leipzig University. In addition to counseling interviews, Annett Ammer-Wies, licensed psychologist and systemic therapist and counselor (SG), offers workshops on various issues like examinations and postponing. For information and contact, please refer to

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Students of all universities can talk about their worries on the phone at night. Trained persons, students themselves, are on the other end of the line, listening actively and forwarding the student to the appropriate counseling service, if necessary.

You can reach the Nightline in Leipzig during semesters every Monday, Wednesday, and Friday from 9.00 p.m. to midnight by calling 0341/973 7777. For further information, refer to the Facebook page “Nightline Leipzig”, or write an e-mail to leipzig {{ätt}} nightlines {{punkt}} eu.

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The self-help group geist:reicht is an offer especially for mentally ill students suffering from work disruption. This group is a university group of the HTWK Leipzig and a work group of the student organization of the Leipzig University:

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Crisis call center, help hotline, social-psychiatric service, or Samaritan telephone line - on the page of the City of Leipzig you can find all telephone numbers and contact details at a glance. 

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The self-help contact and information office (SKIS - Selbsthilfekontakt- und Informationsstelle) of the City of Leipzig provides information on self-help and support groups in Leipzig. You can get advice; will be placed in a self-help group, if possible, or get support in establishing a self-help group yourself.

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As many international health insurances and travel cancellation insurances exclude mental disorders from insurance coverage, we recommend paying close attention to possible exclusion clauses and reading the General Terms and Conditions carefully.

On this account, the “Irrsinnig Menschlich e.V.” association has prepared an overview on the subject of travel insurances for mentally ill persons, which you can read here.


If you have any questions, ideas, or criticism on the counselling services offered by Studentenwerk Leipzig, please contact the consultants or cremer {{ätt}} studentenwerk-leipzig {{punkt}} de (Hannah Cremer), provisiona head of Social Services.

Info materials for staff & students